We strive to dispatch all orders the same day from our warehouse in Belgium. Delivery times depend on your location but typically range between 1 to 2 business days.

To ensure a hassle-free shopping experience, we offer a 30-day free return policy.

Once we receive your return, your refund will be processed as quickly as possible. Typically within 5 to 10 business days and credited to your original payment method.

To initiate a return, please contact us at info@highlandsleather.com.

For full details, please see our return policy here.

We take great care to ensure your order arrives safely and in perfect condition. But if something goes wrong along the way, don’t worry! We’re here to help. If your package is lost or arrives damaged, please contact us right away. We’ll investigate the issue and find the best solution for you.

At this time, we don’t offer direct exchanges. If you’d like a different item, simply return your order for a refund and place a new order for your preferred choice.

Yes, we stand behind the exceptional quality of our products with a 2-year warranty that covers materials and craftsmanship.

What’s covered:

Issues related to the construction or materials of the bag.

What’s not covered:

Natural aging of the leather (like scratches, patina, or softening), water damage, or misuse.

If something goes wrong, we’ll make it right:

• Repair your bag and send it back to you

• Reimburse local repair costs if it’s easier to fix it nearby

• If a repair isn’t possible, we’ll offer store credit equal to the purchase price

Please note: shipping costs for repairs are the customer’s responsibility.

To start a warranty claim, email us at info@highlandsleather.com.

We ship to all European countries!

From the sun-soaked beaches of Spain to the snow-covered peaks of Norway, your order will find its way.

Free shipping to Belgium, the Netherlands and Germany

For all other countries, feel free to contact us for shipping options.

Europe, here we come!