Shipping & Returns
Premium craftsmanship deserves a seamless delivery experience. That’s why we offer free shipping on all orders within Belgium, the Netherlands, and Germany. Very soon, we’ll be expanding our shipping services across Europe.
Once your order is placed, you will receive a confirmation email. If you don’t see it right away, please check your spam folder or contact our customer support team.
Delivery times:
- Orders placed before 16:00 CET are dispatched the same day.
- Belgium & Netherlands: Delivered within 1-2 business days after dispatch.
- Germany: Delivered within 3 business days after dispatch.
Returns & Refunds
At Highlands, we stand behind the quality of our craftsmanship. However, if you wish to return a product, we offer a 30-day free return policy. Simply generate your return label using the link on this page. Once your label is created, the item must be shipped within 7 days.
Return Conditions
To be eligible for a refund, returned items must:
- Be in their original condition (unused, unmarked, and in the original packaging)
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Include all tags and protective materials
Unfortunately, items that show signs of wear or are missing original labels cannot be accepted for return.
To make your shopping experience as smooth and worry-free as possible, we offer free shipping and a free 30-day return policy.
We’ll process your refund promptly once we receive your return.
The amount will be refunded to your original payment method within 5–10 business days.
Sustainability Commitment
At Highlands, we are committed to conscious craftsmanship and minimizing our environmental impact. To uphold our sustainability promise, we confirm with customers before fulfilling orders containing more than two items.
To further minimize waste, please note that only one return is permitted per order.
Your support helps us champion sustainable practices while ensuring a seamless shopping experience.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
Refunds can only be processed using the original payment method used for the purchase. If you need assistance, our support team is available to help. Please contact us through our contact page or email, and we’ll respond within one business day.
Returns for sale items and damaged items
- Sale items: Returned sale items are eligible for store credit rather than a refund to the original payment method.
- Damaged Items: If your order arrives damaged, please notify us immediately. Our team will arrange a return and offer a replacement where applicable.
For any inquiries or assistance regarding your return, please don't hesitate to contact our support team. We're here to help.